1. Introduction

Welcome to HomewareOnTap. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

2. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect the following personal information:

• Name
• Email address
• Shipping and billing addresses
• Payment information (processed securely through our payment providers)
• Phone number

Automatically Collected Information

When you visit our site, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Clickstream data

3. How We Use Your Information

We use the information we collect to:

• Process your orders and send order confirmations
• Communicate with you about products, services, promotions, and events
• Provide customer support and respond to your inquiries
• Improve and optimize our website and your shopping experience
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Sharing Your Information

We share your personal information with third parties to help us use your information, as described above. For example:

• We use Yoco and PayFast to process payments
• We use shipping providers to deliver your orders
• We may use analytics services to understand how our customers use the site

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

For tax purposes, we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers.

6. Your Rights

If you are a South African resident, you have the right to:

• Access the personal information we hold about you
• Request that we correct any inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request transfer of your personal information
• Withdraw consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us at info@homewareontap.co.za.

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@homewareontap.co.za or by mail using the details provided below: